The Crucial Role of Probationary Periods for Restaurants, Pubs and Coffee Shops
In the bustling world of hospitality, where every interaction matters and every dish and beverage counts, the importance of hiring the right chefs, kitchen and waiting staff cannot be overstated.
Yet, the fast-paced nature of the industry often means that decisions need to be made swiftly, sometimes resulting in hires that may not be the perfect fit.
This is where the probationary period becomes invaluable for hospitality establishment owners and managers.
Evaluating Performance in the Kitchen and Front of House
Whether it’s assessing the culinary skills of a new chef or the attentiveness and charm of a waiter or waitress, the probationary period offers a critical window for evaluating performance.
Lasting typically around three months, this period allows managers to observe how well new hires adapt to the unique demands of their establishment, interact with colleagues and customers, and execute their duties, often under pressure at busy times.
Avoiding Disciplinaries
One of the primary benefits of the probationary period is its ability to mitigate risks associated with hiring decisions.
By proactively addressing any issues that arise and providing timely feedback and support, restaurant managers can guide their staff toward success and keep the balance within the team.
Moreover, if it becomes evident that a new hire isn’t the right fit, the probationary period provides a relatively straightforward pathway for parting ways without the complexities of formal disciplinary procedures.
The Probation Review Meeting
Conducting a probation review meeting is a crucial step in this process. This meeting typically occurs around the three-month mark, although it may be necessary to hold earlier meetings if issues arise.
The review meeting serves as an opportunity to provide feedback on performance and to decide on the next steps regarding the employee’s status.
The correct process and structure of the meeting is covered in the lesson How to Conduct a Probation Review in Your HR Hub, along with follow up communication and letters. More about this later.
Celebrating Success
While probation review meetings often focus on addressing areas for improvement, it’s also essential to recognise and celebrate success.
Passing the probationary period is a significant milestone for both the employee and the restaurant. Recognising this achievement not only boosts morale but also reinforces a culture of excellence and continuous improvement within the team.
Put It In Your Diary
Probation reviews can easily be forgotten or missed, so our advice is to pop the review date in your diary with an additional reminder to prepare for the meeting.
Following these guidelines you’ll have a probation procedure that provides a structured framework for assessment, feedback and staff support, which can be included in your recruitment process.
This addition will mitigate risks and set you and your staff up for success.
A Quick Word About Your HR Hub
Perfect for HR Managers and HR Assistants in hospitality, Your HR Hub is a cost effective means to support and nurture HR staff when budgets don’t stretch to employing an HR Director and the experience they bring.
Within Your HR Hub you’ll find nine modules covering:
- Disciplinary
- Grievance
- Terminating Employment
- Managing Probation
- Managing Absence
- Redundancy
- TUPE
- Overseas Sponsorship
- Contracts
The invaluable advice, guidance and training in Your HR Hub is a culmination of the knowledge and experience Frances Gillespie has gained during her lifetime career in hospitality.
If you’d like to talk to us about gaining access to Your HR Hub, please send us a message or book a call or call us on 020 4534 3456.