HR Mentoring and Training

Mentoring & Training for HR Administrators in the Hospitality Industry

Without an HR Manager or HR Director to turn to when faced with challenging situations or unfamiliar responsibilities, HR Administrators may often feel overwhelmed and out of their depth.

Even with limited budgets, Managing Directors and Business Owners expect their HR Administrators to take charge and drive proactive development and implementation of HR plans.

Mentoring and training for your HR Administrator can yield substantial benefits, enhancing their HR skills and capabilities to add HR value and drive the overall success of your business.

HR Driving Profits and Process Change

Mentoring and training empowers HR Administrators to see beyond the basic HR admin and processes, so they can contribute strategically to the growth of the business.

Frances guides them to see their role as part of supporting the business priorities, by conducting added value training, employee performance improvement and better organisational design.

Harnessing the skills and capabilities of your HR Administrator, integrating them into the core of your business, and encouraging your team to leverage their expertise is a key driver to increasing profits.

Our 23 Point HR Action Plan

Our 23 Point HR Action Plan has been developed by Frances Gillespie, drawing on her 20+ years experience in the hospitality industry.

There are 10 HR areas covered in this plan. Your initial meetings with Frances will help you to identify the priorities within your organisation to determine the order in which you tackle the 23 Point Action Plan.

The 23 Point HR Action Plan topics 1 – 5:

  • Bring the Business Together & Set Priorities

  • HR Priorities

  • Training Needs

  • People Development

  • Management Training

The 23 Point HR Action Plan topics 6 – 10:

  • Performance Management

  • Retention

  • Terms & Conditions of Employment

  • Engagement

  • Retention and Selection

Why HR Administrators love Frances Gillespie

Frances is a joy to work with. She brought a calm focused approach to HR tasks and objectives. Whilst strategic in nature the solutions were practical make sense actions.

Having access to her, enabled me to more easily appreciate and understand what the Company’s needs were and importantly how to translate that into positive HR actions.

What I learnt from her stays with me to this day.

Erin He, HR & Admin Manager, China Aviation Fuel (Europe) Limited

I tap into Frances’ experience and knowledge where she has supported me as a coach and mentor in my early days.

She challenged me to approach HR from a business perspective as well as an administrative process.

Now she is a “go to” sounding board who we also use for training and development.

She’s great to work with, very supportive and never lets you lose sight of the business goal.

Sharvari Deshpande, HR Manager, The Capital Hotel, London

Making the move from an operational role in hospitality to HR is daunting, especially in a start-up business!

Having Frances on hand for guidance and support was invaluable to me at this stage, not only does she help you on a practical level to deal with your problem, but she equips you with the skills to be able to handle it yourself in the future.

Frances helped me develop confidence in my own abilities, and it was ultimately that which led to me having the courage to take the next steps and move forward with my career.

She has a wealth of knowledge across HR and hospitality, and I would highly recommend her services.

Carrie Bowers, Head of People, Metropolitan Pub Company

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