Frequently Asked Questions
Hospitality HR Support
Expert Help with Grievances, Disciplinaries, TUPE & HR Advice
People challenges have a way of landing on your desk when you least need them. It could be a grievance, a disciplinary, a TUPE transfer, or a situation you’re just not quite sure you’re handling correctly.
We’ve supported hospitality businesses through all of it. Here are some of the questions we hear time and time again. If you’re asking them too, we can help.
Frequently Asked Questions
Yes, and this is exactly when you should get support. Grievances can quickly become complicated, emotional, and legally risky if not handled properly. We step in to guide you through the process or manage it independently, giving you confidence that it’s handled fairly, objectively, and in line with best practice.
Dealing with a grievance right now? Book a call and we’ll help you take the next step with confidence.
This is more common than you think — and it’s where things get tricky. When managers are too close to the situation, objectivity is hard to maintain. That’s where we come in as an independent voice, ensuring the process is fair, credible, and protects your business.
Need an independent, experienced voice? Get in touch today and we’ll step in where you need us.
Yes. Disciplinaries are time-consuming and need to be done properly. We can manage the process for you or support you behind the scenes — from investigation through to outcome — so you can stay focused on running your business.
Short on time and need this handled properly? Let’s take it off your plate, book a call today.
If you’re second-guessing yourself, it’s a sign you need support. Disciplinaries must follow a fair process, with proper documentation and clear reasoning. We act as your sounding board, or step in directly, to make sure everything is done properly and safely.
Not 100% sure you’re getting it right? Contact us and let’s sense-check it together before it becomes a bigger issue.
TUPE can feel overwhelming, especially if you’ve never managed one before. There are strict legal requirements around consultation, communication, and employee rights. We guide you step-by-step, ensuring you stay compliant and avoid costly mistakes.
Planning or in the middle of a TUPE transfer? Speak to us early, it will save you time, stress, and risk.
Getting TUPE wrong can lead to tribunal claims, financial penalties, and serious disruption to your business. It’s one of those areas where getting expert advice early saves a huge amount of stress (and cost) later.
Don’t leave this to chance. Get expert support in place before problems arise.
Yes, it really does. Outdated contracts and handbooks leave gaps that can expose your business to risk. They also make it harder to manage issues consistently. We review and update your documents so they’re practical, compliant, and actually work for your business.
Not sure if your documents are up to date? We’ll review them and tell you exactly what needs fixing. Get in touch today.
At least every 12–24 months, or sooner if there are legal changes or shifts in how your business operates. Hospitality moves quickly, and your documentation needs to keep up.
It’s been a while since you reviewed your policies? Let’s get them up to date and working for you. Book a call today.
Absolutely. This is one of the most valuable ways we support businesses. We act as a trusted sounding board for your HR team, helping them think through situations, sense-check decisions, and build confidence.
Want your HR person to feel more confident and supported? Let’s talk about how we can help.
It’s practical, real-time support. Your HR Manager or Administrator can pick up the phone or send an email when something comes up — whether it’s a tricky employee issue, a policy decision, or a strategic question. We help them get it right first time.
Give your HR team the backup they need, without hiring a full-time HR Director. Book a discovery call.
If you don’t have senior HR leadership in place, it can be difficult to know. Having an experienced HR consultant as a sounding board gives you reassurance that decisions are legally sound, commercially sensible, and aligned with best practice.
Want peace of mind that things are being handled properly? Let’s be your sounding board. Book a discovery call today.
Yes, that’s exactly where we add the most value. From handling grievances and disciplinaries to advising on structure, culture, and growth plans, we bridge the gap between operational HR and strategic thinking.
Need both hands-on support and strategic guidance? We’re here to help with both. Get in touch today.
You get senior-level expertise without the cost of a full-time HR Director. Plus, you gain an independent perspective, which is especially valuable in sensitive situations like grievances or disciplinaries.
Get the expertise you need, when you need it, without the overhead. Let’s have a conversation.
The earlier, the better. Growth often brings people challenges, consistency, communication, performance management. Having the right HR support in place early helps you scale smoothly and avoid problems later.
Growing and feeling the pressure? Let’s put the right HR foundations in place now. It starts with a conversation.
We understand hospitality inside out. This isn’t textbook HR, it’s practical, real-world advice from someone who’s been there. We know the pace, the pressures, and the people challenges, and we help you deal with them quickly and confidently.
Want HR support that truly understands your world? Book a call and let’s talk.
Trusted HR support when you need it most
When people issues arise, having the right support makes all the difference. We’ve been in the world of hospitality for 30 years, so we understand the pressures, and we know there’s rarely a textbook answer. That’s why we work alongside you, offering practical expert advice, pragmatic and honest guidance, and a steady hand when you need it most.