Managing People Includes Dealing with Employment Issues Promptly

In hospitality, things move fast. Service is constant, emotions can run high, and issues involving employees often happen in the heat of the moment. When they do, it’s the manager who’s there. Not HR.

That’s the reality.

Whether someone has been accused of harassment, there’s an argument on the floor, or you suspect theft, the manager is the first responder. HR can advise afterwards, but in the moment, you need to know what to do.

And that’s exactly why training is vital and we’ve created a specific workshop to empower managers with the skills .

Managers Need Practical Confidence

Most hospitality managers have gained experience, earned trust, and know their team. But when it comes to handling tricky employment issues, they may not feel fully adequately equipped.

  • What’s the right thing to say when someone reports being racially abused?
  • What should you do when two employees start shouting at each other during service?
  • What are the legal steps if you suspect theft?

These aren’t theoretical problems. They happen. And you can’t afford to get them wrong.

Training That Gives You the Tools to Act Immediately

This isn’t about turning managers into HR experts. It’s about giving you:

  • A clear understanding of your responsibilities in the moment
  • Confidence to respond legally and professionally
  • Tools to assess if, how, and when to escalate to HR

In the workshop we cover:

  • Dealing with misconduct or allegations in real time
  • Handling sensitive conversations professionally
  • Understanding your legal obligations as a manager
  • Documenting and recording appropriately
  • Knowing when (and how) to escalate

Keep Yourself and Your Business Protected

When managers act on instinct or emotion, they can easily overstep, miss a crucial step, or open the business up to legal risk. This workshop ensures you don’t walk into an employment issue blind.

It equips you with a clear process, calm authority, and confidence to handle the unexpected. Because waiting for HR to step in later is often too late.

Book Your Manager Training Today

This is a back-to-basics, real-world HR workshop specifically for hospitality managers who need to:

  • Know exactly what to do when an issue kicks off
  • Protect themselves and the business from poor decisions
  • Lead confidently and handle issues professionally

Face-to-face workshop (2-3 hours): £600 (subject to numbers and location)

Online session: £300 (subject to numbers) Contact us to discuss requirements.

Delivered by Frances Gillespie, with years of frontline and boardroom HR experience in hospitality. This is practical, focused training that leaves your managers more capable, more confident, and more in control.

The Value of Training: Why It Pays to Invest

Training like this isn’t just about avoiding mistakes, it delivers real return on investment. Hospitality businesses that train their managers in performance management, discipline, and grievance handling report:

  • Fewer legal costs and settlements due to correctly handled employment issues
  • Lower turnover, reducing recruitment and onboarding expenses
  • Better productivity from improved workplace culture
  • Higher guest satisfaction, thanks to a more engaged and confident team

It also brings powerful intangible benefits: a stronger reputation as a fair employer, better teamwork, and improved wellbeing across the team.

The cost of training is minor compared to the cost of getting it wrong. Equip your team now.

Ready to give your team the confidence they need?

Book now by calling 020 4534 3456 or get in touch by sending us a message.