Digital Products and membership area

To meet the needs of the new post-Covid 19 digital world and utilising Frances’ extensive practical hospitality business experience we are establishing a range of online and membership type services. 

Here clients can obtain the necessary level of service and support at the click of a button or swipe of the phone.    They can additionally seek direct support from Frances and her team as and when required.  

The range of products and services is being built overtime. 

Watch this space. 

Products and Resources

REORGANISATION AND REDUNDANCY

Managing change is a vital part of HR, whether the changes come from without or within. At FGHR, we aim to support managers and HR teams through the most challenging situations by sharing our practical, hands-on support to guide you through major organisational changes:

Managing the Redundancy Process

External support can be vital when your company is faced with implementing a redundancy programme. FGHR can help you to design and deliver a redundancy policy which meets your organisation’s needs, weighing up the risks and benefits involved in e.g. a Last In-First Out policy, or a customised Selection Matrix solution.

Managing change through Acquisitions and Disposals

FGHR can help you manage the major changes involved when your company is involved in an acquisition or disposal. Our support can help you maintain organizational focus, retain key skills, improve employee engagement, recruit new talent and manage the effective transfer of unique knowledge.

TUPE

We can guide you through the TUPE rules and regulations which govern transfers of employment contracts e.g. employees rights, holiday leave, periods of continuous employment.

 

Managing the Redundancy Process

External support can be vital when your company is faced with implementing a redundancy programme. FGHR can help you to design and deliver a redundancy policy which meets your organisation’s needs, weighing up the risks and benefits involved in e.g. a Last In-First Out policy, or a customised Selection Matrix solution.

Managing change through Acquisitions and Disposals

FGHR can help you manage the major changes involved when your company is involved in an acquisition or disposal. Our support can help you maintain organizational focus, retain key skills, improve employee engagement, recruit new talent and manage the effective transfer of unique knowledge.

TUPE

We can guide you through the TUPE rules and regulations which govern transfers of employment contracts e.g. employees rights, holiday leave, periods of continuous employment.

 

HR POLICY AND DOCUMENTATION

Contracts

Employment contracts are essential to your business to ensure that there is clarity on what is expected in the workplace and to keep your business legally compliant with statutory requirements.  Our experience and expertise can help you design customised contracts which encompass the demands of a busy hospitality business and reflect your business culture.

Employment Policies

Depending on the size of your business, you may need a range of employment policies on anything from recruitment and selection, to absence management, bullying, use of the internet at work. Our expertise can play a vital role in customising policies to match your needs.

Employee Handbooks

FGHR can help you to create an employee handbook to reflect your culture and communicate your policies and working practices; in a straightforward way that helps avoid conflict and supports the smooth running of your business.

Contracts

Employment contracts are essential to your business to ensure that there is clarity on what is expected in the workplace and to keep your business legally compliant with statutory requirements.  Our experience and expertise can help you design customised contracts which encompass the demands of a busy hospitality business and reflect your business culture.

Employment Policies

Depending on the size of your business, you may need a range of employment policies on anything from recruitment and selection, to absence management, bullying, use of the internet at work. Our expertise can play a vital role in customising policies to match your needs.

Employee Handbooks

FGHR can help you to create an employee handbook to reflect your culture and communicate your policies and working practices; in a straightforward way that helps avoid conflict and supports the smooth running of your business.

PERFORMANCE MANAGEMENT

Getting the best out of your staff is a constant ongoing process, and a major part of HR management for every hospitality business. We all know how pressurised it gets at peak times in our industry, so we need to ensure everyone pulls together and can go that extra mile to keep customers happy. We can help you to put the right systems in place to manage staff performance and we can step in to help you with the trickier performance issues, such as:

Discipline

Disciplinary issues can be costly, time-consuming and stressful to manage. At Frances Gillespie HR, we provide cost-effective and speedy solutions to often complicated disciplinary issues. We understand you need to respect the law involved in disciplinary matters, but that your business must benefit in the long-term. We can guide you through it all, step-by-step, by examining all your options, assessing the risks and benefits of each route, and evaluating the cost benefits to you.

Engaging your employees

Minimise problems from the start by engaging with your staff in a positive way. We can help you create positive performance management processes across all aspects of your bar, restaurant or hotel. This is the most effective way to create commitment and motivation which improves both retention and customer service.

Managing long-term absence or sickness

Integrating with your existing company policies. We can help you to establish and maintain absence management systems, finding the right tools and techniques to fit the way your hospitality business works.

Engaging your employees

Minimise problems from the start by engaging with your staff in a positive way. We can help you create positive performance management processes across all aspects of your bar, restaurant or hotel. This is the most effective way to create commitment and motivation which improves both retention and customer service.

Discipline

Disciplinary issues can be costly, time-consuming and stressful to manage. At Frances Gillespie HR, we provide cost-effective and speedy solutions to often complicated disciplinary issues. We understand you need to respect the law involved in disciplinary matters, but that your business must benefit in the long-term. We can guide you through it all, step-by-step, by examining all your options, assessing the risks and benefits of each route, and evaluating the cost benefits to you.

Managing long-term absence or sickness

Integrating with your existing company policies. We can help you to establish and maintain absence management systems, finding the right tools and techniques to fit the way your hospitality business works.

HR TROUBLESHOOTING

It’s never too late to get help.

At FGHR, we have the skills and experience that can get you out of a challenging situation fast.

LEARNING AND DEVELOPMENT

We create bespoke learning and development programmes to help improve both performance and service in your hospitality business.

We tailor our programmes to meet your in-house needs in terms of content and delivery – with recent programmes we have specifically designed and delivered include –

We offer the following services:

Training Needs Assessment

FGHR’s professional assessment and analysis will identify the gaps in staff training and development and help you to positively plan for the training your business requires. Assessment will take account of the seasonal and organisational factors which are specific to your bar, restaurant or hotel.

Design and Delivery of Training & Learning Programmes

We design and deliver training and learning programmes which are customised to the needs of your bar, restaurant or hotel. We understand that you may have a range of training needs from front of house staff, who must maintain the highest customer service standards, to kitchen, management, and cleaning staff, who are essential to keep the operation running at peak performance levels.

Individual Personal and Career Plans

FGHR support is designed to help individuals chart their own personal development and career paths, in a way which reflects the changing needs of your business and identifies where the individual can make an active contribution.

Compliance Training

FGHR can support you to put in place the Compliance Training you need to help you keep your business safe and legal.

Training Needs Assessment

FGHR’s professional assessment and analysis will identify the gaps in staff training and development and help you to positively plan for the training your business requires. Assessment will take account of the seasonal and organisational factors which are specific to your bar, restaurant or hotel.

Design and Delivery of Training & Learning Programmes

We design and deliver training and learning programmes which are customised to the needs of your bar, restaurant or hotel. We understand that you may have a range of training needs from front of house staff, who must maintain the highest customer service standards, to kitchen, management, and cleaning staff, who are essential to keep the operation running at peak performance levels.

Individual Personal and Career Plans

FGHR support is designed to help individuals chart their own personal development and career paths, in a way which reflects the changing needs of your business and identifies where the individual can make an active contribution.

Compliance Training

FGHR can support you to put in place the Compliance Training you need to help you keep your business safe and legal.

RECRUITMENT AND SELECTION

Ideally, you want to have the pick of the right candidates when recruiting for your business. Our aim is to help you become a preferred employer for those seeking jobs in the industry, by ensuring you have the best process in place to attract and retain the best talent. This means providing you with tailored advice and solutions which match the size and culture of your business. Frances Gillespie HR support for recruitment and selection covers:

We offer the following services:

Candidate Search

Helping you find the best candidate to match the needs of the job, your business and your business culture.

Interviewing and short list service

Assisting you with a robust selection process to improve your hire success rate and avoid costly errors.

Job descriptions

Writing succinct and accurate job description will ensure it matches the needs of the job role. It will also help manage the expectations of your new recruits and the expectations of the company itself.

Induction programmes

Design and delivery of bespoke Induction Programmes to engage new employees and improve both Retention and Performance. This helps you to make sure you get it right from the start of their employment.

Candidate Search

Helping you find the best candidate to match the needs of the job, your business and your business culture.

Interviewing and short list service

Assisting you with a robust selection process to improve your hire success rate and avoid costly errors.

Job descriptions

Writing succinct and accurate job description will ensure it matches the needs of the job role. It will also help manage the expectations of your new recruits and the expectations of the company itself.

Induction programmes

Design and delivery of bespoke Induction Programmes to engage new employees and improve both Retention and Performance. This helps you to make sure you get it right from the start of their employment.

Scroll to Top