What our clients say

Frances is a person we trust and rely upon for the most sensitive people issues. Frances brings clarity - so when she speaks, we listen to her advice, consider the options, make our decision and work in harmony with her to bring about positive outcomes for all our stakeholders - especially in the most challenging situations.

Our team love working with Frances because she really does get to the point quickly and effectively, is supportive and combines this in a way which is frankly enjoyable.  Her HR credentials are impeccable, and she makes a real difference.

The Capital Hotel
Having worked closely with Fran for 10 years through various ventures, I cannot imagine taking care of business without her. Her professionalism and expertise, coupled with her commercial awareness and most importantly her innate sense of the right way to treat people, have been invaluable, particularly where a healthy company ethos is key. Quite simply, for all things HR, recruitment, training and personal development ( myself included), she is the answer.
Alex Derrick
CEO City Pub Company West Plc

Frances is clever. She takes an intellectual, broad view of any situation you present her with. She is also a pragmatist with a really good understanding of the day to day challenges of running a (licensed/ restaurant) retail business.

Not only can she sort out straightforward, and not so straightforward, HR issues, she can immerse herself in the business and become a very useful member of the development or operating team as required.

I have worked with Frances at various stages of business development. Whether it's introducing wholesale cultural change, business reorganisation or recruitment and training for an openings programme, Frances has always been hugely valuable and definitely someone to rely on.

Sheila McKenzie
The Slug and Lettuce Group PLC
Frances Gillespie is at the top of her game as a hospitality HR specialist. Fran has an innate ability to tune into a business and with her exceptional operational understanding she always delivers workable solutions and unquestionable results. Having worked with her for a number of years she is highly respected at all levels. Fran has an incredibly personable style and is an asset to any business. I would never hesitate to recommend her
Janice Cooper
Training & Coaching Consultant
I worked alongside Fran for a couple of years in the hospitality business in the 1990’s when she was a HR Manager, and recently learned she had set up a HR Consultancy Practice focussed solely on the Hospitality industry. Having been newly appointed to Union Bars and chosen to spearhead change, it was a no brainer to contact Fran and ask if she could help us. I am pleased to say that FGHR provides us with exactly what we need: reassurance that we’ll have the high quality expertise when we need it, without having to pay for it when we don’t. She gets things done the right way in the first instant and doesn’t waste time. Fran manages to place the business at the top of the agenda and not the HR paperwork - a refreshing change from the norm. The support FGHR delivers allows us to better manage our business, make more informed business decisions and removes much of the uncertainty relating to future HR issues. Fran’s approach to HR shines through the whole service she delivers. I’m super excited to be working with her again!!
Alex Hughes
The Union Bar Company
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