Frances Gillespie

How To Create Great Leaders For Your Kitchen Team

How To Create Great Leaders For Your Kitchen Team

There are lots of reasons why you need good leaders for your kitchen team. The first two reasons are obvious. A good kitchen leader will enhance the performance of the whole team. This is essential for a very important reason: the need to maintain quality in the food you are serving. But there are two other crucial …

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Guiding your staff through the peak Christmas season

We’re approaching the busiest and potentially most stressful few weeks of the year in the hospitality business. We all know how important it is to look after our customers in a special way at their favourite work bash of the year, and to cope with all the other Christmas and New Year revellers. Naturally, we …

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Absentee Chefs: What to do if your chef goes AWOL

Absentee Chefs: What to do if your chef goes AWOL

Absentee chefs can cause chaos in the kitchen and let down your business reputation. Use our Quick Guide to dealing with AWOL chefs, and improve your kitchen management too. Though it’s a recipe you’ll hope never to use, the hospitality reality demands that you have the ingredients to efficiently deal with AWOL chefs. The potential consequences, …

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Stop staff problems from becoming serious disciplinary issues:

No one really wants problems with an employee to escalate as far as a disciplinary process, if at all possible. It’s stressful, time consuming, and can affect morale at your hospitality business. The smart thing to do is to take steps now, starting with these three:  Give every employee a copy of their contract, outlining …

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What you learn from a Disciplinary Workshop

What you learn from a Disciplinary Workshop

Every employer needs to know disciplinary procedures inside and out. However, grasping the details can leave many employers feeling overwhelmed. Attending a disciplinary workshop customised for the hospitality industry is the perfect way to get on top of this issue. Our intern, Keri Cooper, attended a recent disciplinary workshop which we ran. She gave this …

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Zero Hours Contracts in the Hospitality Sector - Frances Gillespie HR Blog

Zero Hours Contracts in the Hospitality Sector

From a high of almost 25% of the hospitality sector workforce last year, Zero Hours Contracts appear to be falling in the industry.  That’s according to 2017 Labour Force Survey figures on Zero Hours Contracts (ZHCs), which show a fall to 21%. These figures show ZHCs in the accommodation and food industry have fallen by …

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Getting the most from your staff: Performance Management

Getting the best out of your staff is a constant ongoing process, and a major part of HR management for every hospitality business. We all know how pressurised it gets at peak times in our industry, so we need to ensure everyone pulls together and can go that extra mile to keep your hotel, bar …

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How To Create Great Leaders For Your Kitchen Team

Staff retention: 3 key ways to keep your chefs

Given how hard it is to recruit enough chefs, it’s vital to make sure you are doing all you can to keep them once you have them!  It’s no secret that the hospitality sector could be facing a chronic shortage of staff in the future – particularly with the Brexit implications on EU workers. So …

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Managing a change of business culture after a buyout

Believe it or not, statistics show that culture clash can be one of the key reasons why a business fails to meet its potential, after a takeover or merger. Culture clash is what happens when the merging businesses – including restaurants, bars and hotels – have fundamentally different ways of working; the new owners may operate on …

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The key ingredients to kitchen management- pic by stockimages

The key ingredients to kitchen management

When you get it right, good kitchen management can be the making of your hospitality business. It’s not just about producing great food either.. we understand that you have to think long term about managing your team and retaining your talent. So what are the key ingredients to effective kitchen management? Here’s our list:   …

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